Data Deletion Instructions

If you want Parlami/Faccia to delete data associated with you or your business, emailprivacy@parlami.aiwith enough information to locate the record safely.

1. For tenant account deletion, include your business name, admin email, and requested effective date.
2. For a lead-subject deletion request, include the lead email or phone number and the business that collected the lead.
3. For Meta app deletion requests, use Facebook's app removal flow. Meta will call Faccia's deletion callback; the request is recorded with a confirmation code and this page reports its status (received, processing, or completed).
4. For Google data deletion, you may first revoke Parlami's authorization from your Google Account at myaccount.google.com/permissions. Revocation stops future authorized Google API access after Google invalidates the grant, but it does not automatically erase data already stored by Parlami. Email privacy@parlami.ai with your business name, account administrator email, and a request to delete stored Google tokens and previously synced Google data.

An operator verifies the requester's authority before fulfilling an email request. For a verified Google request, the operator deletes stored Google access and refresh token records and Google-derived data tied to the tenant from active systems. For other verified requests, the operator deletes or anonymizes identifiable operational records from active systems. Parlami retains only records needed for legal, billing, security, or anti-abuse obligations and only for those purposes.

Parlami does not currently offer automated self-service deletion or promise a fixed fulfillment time. Encrypted provider-managed backups may retain copies until their normal expiration. Backup copies are not queried for product features and are restored only when needed for disaster recovery.